When you receive a refund, the cost of the shipping (£2.99 UK, £6.95 for EU, and £7.95 ROW) will be deducted from your refund. Also, if you have bought a bundle of products, only the unused and sealed bottles can be returned for a refund.
For example if you purchase 3 bottles at £18 per bottle plus £2.95 delivery, and return two bottles; you will be refunded a total of £36.
In addition if you purchase more items and one of those is discounted, if you return one of those products it will be refunded at the discounted price.
We do not offer refunds for bottles that have been opened.
If over 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Gift cards are non-returnable. To complete your return, we require a receipt or proof of purchase.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the contact form on the website.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact us using the website contact form.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
RETURNING YOUR PRODUCTS
To return your un-opened product(s), you should tell us that you are sending the product(s) back using the contact form on the website.
Then mail your un-opened product(s) with the origional dispatch note (or a written note that includes your name, address and order ID) to:
Adstral Fulfilment (Utmost Me),
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.